The System Analyst is responsible for providing first level, Tier I, help desk support for approximately 5000 users.

  • Provides technical assistance, support and advice to end-users for hardware, software, and system analysis;

  • Provides direct telephone, email and desk-side support to end-users;

  • Utilizes Remedy helpdesk system;

  • Works with users to determine the nature of an issue, address that issue with an appropriate resolution, and follow-up with...