Length of Assignment: 
Long-term, Full-time
Washington, DC
This Position: 

The System Analyst is responsible for providing first level, Tier I, help desk support for approximately 5000 users.

  • Provides technical assistance, support and advice to end-users for hardware, software, and system analysis;

  • Provides direct telephone, email and desk-side support to end-users;

  • Utilizes Remedy helpdesk system;

  • Works with users to determine the nature of an issue, address that issue with an appropriate resolution, and follow-up with the user to communicate how the issue has been resolved;

  • Manages user accounts using Active Directory;

  • Provides technical support for operating systems and office automation applications including Windows operating system, MS Exchange and MS Office 2007 professional Suite.

  • Must have a DOD/DHS SECRET Clearance;

  • 1-3 years of IT experience;

  • Strong customer service, communication and IT skills;

  • Strong understanding of Active Directory, Outlook, VPN/Remote Access;

  • Knowledge and use of Remedy ticketing systems;

  • Ability to resolve problems via phone and remote access tools;

  • Security+ certification preferred.

No travel required.

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